Terms of Service

Using This Online Store

For transparency around using this online store, our service position is that these Terms apply to the use of melinwillow and purchases from this U.S.-market online store. Customers are responsible for providing accurate account, billing, delivery, and contact information.

How to Reach Us

For a concise explanation of how to reach us, this policy confirms that questions may be sent to support@melinwillow.shop or 512-423-0173 during Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Order Review and Cancellation

For clear guidance on order review and cancellation, we apply this requirement: we can review, restrict, or cancel an order when payment cannot be authorized, information is inaccurate, inventory is unavailable, or fraud screening identifies a material risk.

To make our requirements clear for order review and cancellation, our policy provides that an order can be cancelled before dispatch when fulfillment has not begun. After shipment, returns and exchanges are handled under the Refund Policy.

Fulfillment and Post-Purchase Rights

To set precise expectations about fulfillment and post-purchase rights, the following rule applies: standard U.S. shipping is free with no minimum purchase requirement. Processing normally takes 1–2 business days and estimated carrier transit is 4–6 business days.

To explain our approach to fulfillment and post-purchase rights, the applicable commitment is that eligible no-reason returns and exchanges remain available for 30 days following delivery. melinwillow pays approved return shipping. Approved refunds are issued within 5–10 business days after receipt and inspection.

Product Information

For dependable guidance on product information, the relevant commitment is that product pages provide the current details for performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories. Size, material, care, and safety information should be checked on the relevant product page and is not replaced by these Terms.

Payment Currency and Taxes

For practical reference regarding payment currency and taxes, the practical result is that prices and payments are in USD unless checkout expressly states otherwise. Taxes are assessed and collected whenever applicable law requires them.

Merchant Identification

Business name: melinwillow

Trade name: melinwillow

Email: support@melinwillow.shop

Phone: 512-423-0173

Physical address: 239 W 37th Pl, Chicago IL 60609, United States