Payment Policy

About Credit/Debit Card

To explain our approach to about credit/debit card, we apply this requirement: all store prices and card transactions are presented in USD unless checkout expressly states otherwise.

To explain our approach to about credit/debit card, our established approach is that we accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. The methods actually available for an order are displayed securely at checkout.

Billing Accuracy, Taxes, and Credits

In connection with billing accuracy, taxes, and credits, please note that customers are responsible for providing accurate billing and contact information. Taxes are assessed and collected whenever applicable law requires them.

For transparency around billing accuracy, taxes, and credits, please note that approved refunds are returned to the original payment method within 5–10 business days after return receipt, inspection, and approval. Financial institutions can take additional time to post under the financial institution's procedures.

How to Reach Us

When considering how to reach us, the following rule applies: payment questions may be sent to support@melinwillow.shop or 512-423-0173 during Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Card Authorization and Payment Security

For a concise explanation of card authorization and payment security, our operating standard is that payment information is encrypted and processed by Shopify and authorized payment providers. melinwillow does not retain full card numbers or card security codes.

For a straightforward understanding of card authorization and payment security, customers should understand that a card issuer may place an authorization hold, request additional verification, approve, or decline a transaction under its own rules.

Merchant Identification

Business name: melinwillow

Trade name: melinwillow

Email: support@melinwillow.shop

Phone: 512-423-0173

Physical address: 239 W 37th Pl, Chicago IL 60609, United States