FAQ

Shipping and Order Questions

When considering shipping and order questions, this policy confirms that which destinations can receive an order? We ship only within the United States.

For a straightforward understanding of shipping and order questions, customers should understand that what does standard shipping cost? Yes. There is no charge for standard shipping for all U.S. orders with no minimum purchase requirement.

For transparency around shipping and order questions, we apply this requirement: what delivery timeline should I expect? Processing normally takes 1–2 business days and estimated carrier transit after dispatch is 4–6 business days.

For a concise explanation of shipping and order questions, the requirement is as follows: what is the order cutoff? The daily cutoff is 5:00 PM (America/Los_Angeles); later orders begin processing on the next business day.

When considering shipping and order questions, the applicable commitment is that how will tracking be provided? Yes. A tracking number is sent after shipment.

Payments, Cancellations, and Product Details

In connection with payments, cancellations, and product details, the requirement is as follows: when can an order be cancelled? An order can be cancelled before dispatch when fulfillment has not begun. After shipment, the Refund Policy applies.

For clear guidance on payments, cancellations, and product details, our established approach is that which cards can be used at checkout? Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover in USD, subject to the methods displayed at checkout.

For transparency around payments, cancellations, and product details, the customer-facing rule is that when are taxes charged? Taxes are assessed and collected whenever applicable law requires them.

For clear guidance on payments, cancellations, and product details, the applicable commitment is that where are product-specific size, material, care, and safety details shown? Review the applicable performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories product page.

How to Reach Us

For an accurate overview of how to reach us, the relevant commitment is that email support@melinwillow.shop or call 512-423-0173. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Return, Exchange, and Refund Questions

For clear guidance on return, exchange, and refund questions, the customer-facing rule is that is a no-reason return or exchange available? Yes, for eligible items within 30 days after delivery.

For dependable guidance on return, exchange, and refund questions, the applicable standard is that will I be charged for approved return shipping? melinwillow pays approved return shipping for no-reason returns, exchanges, and quality-related returns.

For clear guidance on return, exchange, and refund questions, the following rule applies: is there a restocking fee? No. Approved returns and exchanges are not charged a restocking fee.

For customer confidence in return, exchange, and refund questions, the practical result is that when will an approved refund be sent? Approved refunds are sent to the original payment method within 5–10 business days after receipt and inspection.

To set precise expectations about return, exchange, and refund questions, the applicable standard is that what is excluded from convenience returns? Customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods, except where law requires otherwise or the item is defective.

Merchant Identification

Business name: melinwillow

Trade name: melinwillow

Email: support@melinwillow.shop

Phone: 512-423-0173

Physical address: 239 W 37th Pl, Chicago IL 60609, United States