Shipping Policy

United States Shipping

In connection with united states shipping, the relevant commitment is that melinwillow ships only within the United States. Standard shipping is free for every U.S. order with no minimum purchase requirement.

For customer confidence in united states shipping, the applicable standard is that orders are normally processed within 1–2 business days, excluding weekends and U.S. public holidays. Estimated carrier transit after dispatch is 4–6 business days.

To keep customer expectations clear about united states shipping, customers should understand that the daily order cutoff is 5:00 PM (America/Los_Angeles). Orders received after the cutoff begin processing on the next business day.

Delivery Issues

To keep customer expectations clear about delivery issues, our operating standard is that customers must provide a complete delivery address. Contact support@melinwillow.shop promptly about an address correction; changes cannot be guaranteed after fulfillment starts.

For customer confidence in delivery issues, our operating standard is that if tracking shows a delivery problem or an order arrives damaged, incomplete, or incorrect, contact melinwillow. The merchant pays approved return shipping for both quality issues and no-reason returns.

Taxes

For a concise explanation of taxes, the following rule applies: applicable taxes are collected as required by law.

Contact

For practical reference regarding contact, the requirement is as follows: customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinwillow.shop or call 512-423-0173.

Tracking

To keep customer expectations clear about tracking, the controlling expectation is that a tracking number is provided when the order ships and is sent using the contact information supplied at checkout.

Merchant Information

Business name: melinwillow

Trade name: melinwillow

Email: support@melinwillow.shop

Phone: 512-423-0173

Physical address: 239 W 37th Pl, Chicago IL 60609, United States