Refund Policy

30-Day Returns and Exchanges

To make our requirements clear for 30-day returns and exchanges, the practical result is that melinwillow offers a 30-day no-reason return and exchange period for eligible items. Contact support@melinwillow.shop within 30 days after delivery before sending anything back.

For a concise explanation of 30-day returns and exchanges, the practical result is that for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melinwillow pays the return shipping cost and provides a prepaid label or equivalent free return arrangement.

Refund Timing

In connection with refund timing, customers should understand that after an approved return is received and inspected, the refund is sent to the original payment method within 5–10 business days. A bank or card issuer may require additional posting time.

Order Cancellation

For dependable guidance on order cancellation, our policy provides that an order may be cancelled before shipment when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Return Address

To keep customer expectations clear about return address, the following rule applies: the default return address is 239 W 37th Pl, Chicago IL 60609, United States. Do not send a return until return instructions have been issued.

Contact

For customer confidence in contact, customers should understand that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinwillow.shop or call 512-423-0173.

Eligibility

As part of our standards for eligibility, customers should understand that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

To make our requirements clear for eligibility, our established approach is that customized products, clearance or Final Sale items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not eligible for an ordinary no-reason return. These limits do not reduce remedies for an item that arrives damaged, defective, incorrect, or incomplete.

When reviewing eligibility, our operating standard is that no restocking fee is charged for an approved return or exchange.

Merchant Information

Business name: melinwillow

Trade name: melinwillow

Email: support@melinwillow.shop

Phone: 512-423-0173

Physical address: 239 W 37th Pl, Chicago IL 60609, United States