Privacy Policy

Personal Information We Receive

To keep customer expectations clear about personal information we receive, the controlling expectation is that we can receive and process identifiers, contact details, order and transaction information, device and browser information, approximate location derived from IP address, website activity, advertising interactions, communications, and customer-service records.

Children's Privacy

To keep customer expectations clear about children's privacy, our service position is that the store is not directed to children under 13, and we do not knowingly collect personal information from a child under 13. A parent or guardian who believes a child supplied information may contact us to request review and deletion.

How to Reach Us

For transparency around how to reach us, this policy confirms that privacy requests may be sent to support@melinwillow.shop, 512-423-0173, or 239 W 37th Pl, Chicago IL 60609, United States. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). We may verify identity before completing a request.

Purposes for Processing Information

When reviewing purposes for processing information, the relevant commitment is that we process this information to operate the store, process orders and payments, provide shipping and returns, support customers, prevent fraud, maintain security, comply with law, analyze performance, and improve products and services.

How We Disclose Information

When considering how we disclose information, the customer-facing rule is that information may be disclosed to Shopify, payment processors, shipping and fulfillment providers, analytics and advertising partners, fraud-prevention and security providers, professional advisers, and public authorities when reasonably necessary for the purposes described here or required by law.

Google Advertising and Performance Measurement

For transparency around google advertising and performance measurement, our policy provides that google Ads may be used by the store, remarketing, and conversion tracking. Google and its partners may use cookies or similar identifiers to measure advertising performance and show relevant advertising.

Cookies and Similar Technologies

For a straightforward understanding of cookies and similar technologies, the following rule applies: cookies and comparable technologies enable essential store functions, preferences, analytics, fraud prevention, advertising measurement, and personalized advertising. Browser controls and available cookie controls can be used to manage optional cookies.

California and Other U.S. Privacy Rights

For customer confidence in california and other u.s. privacy rights, the requirement is as follows: we do not sell personal information for money. Certain disclosures to advertising or analytics partners may be considered sale, sharing, or targeted advertising under the CCPA/CPRA or other U.S. state laws.

To make our requirements clear for california and other u.s. privacy rights, our policy provides that eligible consumers can exercise rights concerning access, correction, deletion, portability, information about categories collected or disclosed, and the right to opt out. Submit a Do Not Sell or Share request at /pages/contact-us or by emailing support@melinwillow.shop.

As part of our standards for california and other u.s. privacy rights, our policy provides that we recognize Global Privacy Control (GPC) signals where legally required and do not discriminate against a consumer for exercising privacy rights.

Data Retention and Safeguards

When reviewing data retention and safeguards, the practical result is that information is kept only for the period reasonably needed for order administration, customer support, fraud prevention, tax and accounting obligations, dispute resolution, and legal compliance. We use reasonable safeguards, but no online system can be guaranteed completely secure.

Merchant Identification

Business name: melinwillow

Trade name: melinwillow

Email: support@melinwillow.shop

Phone: 512-423-0173

Physical address: 239 W 37th Pl, Chicago IL 60609, United States