Contact Us

Customer Support

For clear guidance on customer support, the requirement is as follows: melinwillow assists with products, orders, shipping, returns, exchanges, payments, privacy requests, and general questions.

For practical reference regarding customer support, the applicable commitment is that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Include the order number in order-related messages.

Contact Details

Business name: melinwillow

Trade name: melinwillow

Email: support@melinwillow.shop

Phone: 512-423-0173

Physical address: 239 W 37th Pl, Chicago IL 60609, United States

Returns

When considering returns, please note that do not send a return until return instructions and a prepaid label or equivalent free return arrangement have been provided.